Sun, 19/Sep/2010
Working on a proposal document. Studied the template from the beginning to the end. Bit different from what we have done in semester1. Lots of stuff needed to fill in. What is a goal of the CRM project? What is objectives? And actually think that Proposal and that Definition what I created in semester1 and 2 was terrible though I did quite well after the Analysis Report. But this time, I will make them beautiful from the beginning.
Sat, 18/Sep/2010
So what functionality the CRM application need to have? We discussed within the team. Login, client details, case descriptions, upload documents,,, and who can do what? Insert, update, delete, and search? There should be at least three different sort of users, a client, an accountant and a system admin. OK. We are getting more clear ideas. Then what about our schedule? No. Not enough time we have, we re-realized.
Fri, 17/Sep/2010
As usual, there would be many things we need to consider when we develop a CRM system. What will be happened if we miss even only one of them? A reference says 70% of developing CRM project end up with fail. 70%. Not a good rate at all. We got a reading material of CRM today. Yes. First, we need to understand CRM more. My understanding is like this. CRM is a tool to communicate with customers. CRM makes is possible to provide customers what they want or what they expect. We even could say CRM optimize business chance. In Japan, it is often said that the customer is God though I do not like this phrase. Anyway, a customer oriented cultural mindset is MUST in developing CRM.
Thu, 16/Sep/2010
Salesforce's CRM wins the admiration. The best in the world, maybe. But it seems that too many functions are there. Perhaps it is perfectly OK for big companies. On the other hands, I do not think small companies need the same functions. The simplified Salesforce's CRM is the one what we need to create, I suppose.
Working on a proposal document. Studied the template from the beginning to the end. Bit different from what we have done in semester1. Lots of stuff needed to fill in. What is a goal of the CRM project? What is objectives? And actually think that Proposal and that Definition what I created in semester1 and 2 was terrible though I did quite well after the Analysis Report. But this time, I will make them beautiful from the beginning.
Sat, 18/Sep/2010
So what functionality the CRM application need to have? We discussed within the team. Login, client details, case descriptions, upload documents,,, and who can do what? Insert, update, delete, and search? There should be at least three different sort of users, a client, an accountant and a system admin. OK. We are getting more clear ideas. Then what about our schedule? No. Not enough time we have, we re-realized.
Fri, 17/Sep/2010
As usual, there would be many things we need to consider when we develop a CRM system. What will be happened if we miss even only one of them? A reference says 70% of developing CRM project end up with fail. 70%. Not a good rate at all. We got a reading material of CRM today. Yes. First, we need to understand CRM more. My understanding is like this. CRM is a tool to communicate with customers. CRM makes is possible to provide customers what they want or what they expect. We even could say CRM optimize business chance. In Japan, it is often said that the customer is God though I do not like this phrase. Anyway, a customer oriented cultural mindset is MUST in developing CRM.
Thu, 16/Sep/2010
Salesforce's CRM wins the admiration. The best in the world, maybe. But it seems that too many functions are there. Perhaps it is perfectly OK for big companies. On the other hands, I do not think small companies need the same functions. The simplified Salesforce's CRM is the one what we need to create, I suppose.
Wed, 15/Sep/2010
About a month ago, I read a book named "Cloud Computing" by chance. It explained a little about Salesforce.com but I could not get clearly what it is. And a CRM project came to me. Salesforce.com is the company of CRM! Now I got it a bit better. Think this web-based CRM is an amazing system. A point is that in any place of the world, business is there. Business is a business. There are customers, products/services and sellers. No difference even in another side of the globe. This is why Salesforce.com has established. Great idea. The CEO used to be a vice-president of the Oracle. So he knows database very well.
Tue, 14/Sep/2010
I have worked in two different small companies in Japan. One was an international academic book seller and another one was a household products importer. I worked there as sales and marketing staff. None of them did not have a customer relationship management system. And this is what we are going to develop in three months.
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